1. What's a Crucial Confrontation?
2. Part 1 - What to Do BEFORE a Crucial Confrontation
2.1 Choose What and If
2.2 Master My Stories
3. Part 2 - What to do DURING a Crucial Confrontation
3.1 Describe the Gap
3.2 Make It Motivating
3.3 Make It Easy
3.4 Stay Focused and Flexible
4. Part 3 - What to do AFTER a Crucial Confrontation
4.1 Agree on a Plan and Follow Up
4.2 The Yeah-Buts
5. 0 - Author Bio
About
Title
Crucial Confrontations - By Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (2004)
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89
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